# Event Details - **Event Name**: Hospitality Quality Management: 1-Day Workshop | Mississauga - **Event Start and End Date**: Wed, 04 Mar, 2026 at 09:00 am – Thu, 06 Aug, 2026 at 05:00 pm (-05:00) - **Event Description**: See how hospitality teams deliver reliable quality, create great guest experiences, and manage smooth daily operationsAbout this EventGroup Discounts:Save 10% when registering 3 or more participantsSave 15% when registering 10 or more participantsDuration: 1 Full Day (9:00 AM – 5:00 PM)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs / Training HoursCertification: Course Completion CertificateRefreshments: Lunch, beverages, and light snacks includedCourse OverviewThis workshop introduces quality management concepts tailored to the hospitality sector, progressing from beginner to intermediate-level practices. Participants explore how hotels, restaurants, and service establishments ensure consistent customer satisfaction through structured processes, SOPs, quality checks, team coordination, and service recovery methods. The training focuses on real hospitality scenarios, guest expectations, and industry standards that shape memorable guest experiences. Designed for both new and developing professionals, the content emphasizes practical tools and operational excellence.Learning ObjectivesUnderstand hospitality quality principles from beginner to intermediate levelsRecognize how guest expectations shape service deliveryUse SOPs to maintain consistent service performanceInterpret quality audits, KPIs, and guest feedbackApply practical service recovery strategiesStrengthen teamwork and communication across departmentsDevelop improvement plans to enhance operational standardsSupport a positive, guest-centered service cultureTarget AudienceHotel and restaurant staffFront office, housekeeping, and F&B teamsSupervisors and team leadersHospitality students and traineesCustomer service and guest relations staffProfessionals entering the hospitality sectorWhy Choose This Course?This workshop offers a clear and practical understanding of how hospitality organizations deliver consistent, high-quality service. Participants learn real methods used in hotels and restaurants to enhance the guest experience and maintain operational excellence.©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to align your entire hospitality team with one quality standard?We offer customized in-house versions tailored to your hotel, restaurant, or hospitality business. Content can match your SOPs, service expectations, and quality metrics for uniform performance across teams.📧 Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events7/banners/ee977420-08b2-11f1-a70f-b15bde9c1f1d-rimg-w983-h740-dc1a1414-gmir.jpg https://cdn-az.allevents.in/events1/banners/eeefcd50-08b2-11f1-a70f-b15bde9c1f1d-rimg-w987-h740-dcbca890-gmir.jpg https://cdn-az.allevents.in/events1/banners/ef2c3a10-08b2-11f1-8e72-eb9923d9d6b2-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events3/banners/ef567e60-08b2-11f1-b6c3-c3694e9a4e40-rimg-w1200-h524-dcffffff-gmir.jpg https://cdn-az.allevents.in/events2/banners/ef7f6320-08b2-11f1-b6c3-c3694e9a4e40-rimg-w1200-h436-dcffffff-gmir.jpg AgendaModule 1: Fundamentals of Hospitality QualityInfo: • Meaning of quality in hotels, restaurants, and service settings • Core drivers of guest satisfaction and expectations • How quality standards shape daily operations • Icebreaker ActivityModule 2: Service Excellence & Guest ExperienceInfo: • Guest journey mapping: arrival ➝ stay ➝ departure • Creating memorable touchpoints through consistent service • Handling basic service expectations and behavior standards • ActivityModule 3: Standard Operating Procedures (SOPs)Info: • Purpose and structure of hospitality SOPs • Front desk, housekeeping, F&B, and service SOP essentials • Using SOPs to ensure consistency and avoid errors • Role PlayModule 4: Quality Assurance & Performance MonitoringInfo: • Internal audits, checklists, and quality reviews • Guest feedback evaluation and score interpretation • KPIs for hospitality quality performance • Case StudyModule 5: Service Recovery & Complaint HandlingInfo: • Understanding guest complaints and pain points • Intermediate strategies: LEARN, LAST, HEART models • Turning negative experiences into loyalty opportunities • SimulationModule 6: Teamwork & Communication in HospitalityInfo: • Coordination between front-of-house and back-of-house • Clear communication during peak hours and pressure periods • Developing a positive service culture across departments • Group Brainstorm ActivityModule 7: Continuous Improvement in Hospitality QualityInfo: • Corrective actions, improvement plans, and service innovations • Creating department-wise quality goals • Building a sustainable quality-focused culture • Action Plan Review - **Event URL**: https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fhospitality-quality-management-1-day-workshop-mississauga-tickets-1982408973605 - **Ticket Price Range**: min: 605.73, max: 776.51, currency: CAD ## Event venue details - **city**: Mississauga - **state**: ON - **country**: Canada - **location**: Regus ON, Mississauga - Robert Speck 2 (HQ) - **lat**: 43.5963765 - **long**: -79.6368777 - **full address**: Regus ON, Mississauga - Robert Speck 2 (HQ), 2 Robert Speck Parkway #Suite 750, Mississauga, Canada ## Event Organizer details - **affiliate_id**: 10 - **organizer**: Catils_inc (https://allevents.in/org/catils_inc/26713864) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events3/banners/047b81a1770d564fb9a1f77130b20c71b5355906aa78f1a61c43f90680e1586b-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1770970006 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events3/banners/fc092085fb422cf2f467814cd86540a2b4e72c3443728a483f8fce8168fa72dd-rimg-w400-h400-dc8daac1-gmir.jpg?v=1770970006 ## FAQs - **Q**: When is the event happening? - **A:** Wed, 04 Mar, 2026 at 09:00 am (-05:00) - **Q**: Where is the event happening? - **A:** Regus ON, Mississauga - Robert Speck 2 (HQ), 2 Robert Speck Parkway #Suite 750, Mississauga, Canada - **Q**: What is the ticket price? - **A:** starting from 605.73 up to 776.51 CAD - **Q**: Who is organizing the event? - **A:** Catils_inc - **Q**: What type of event is this? - **A:** Workshops - **Q**: Where can I find ticket details about Hospitality Quality Management: 1-Day Workshop | Mississauga ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Hospitality Quality Management: 1-Day Workshop | Mississauga", "image": "https://cdn-az.allevents.in/events3/banners/047b81a1770d564fb9a1f77130b20c71b5355906aa78f1a61c43f90680e1586b-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1770970006", "startDate": "2026-03-04T09:00:00-05:00", "endDate": "2026-08-06T17:00:00-05:00", "url": "https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus ON, Mississauga - Robert Speck 2 (HQ)", "address": { "@type": "PostalAddress", "streetAddress": "2 Robert Speck Parkway #Suite 750", "postalCode": "L4Z 1H8", "addressLocality": "Mississauga", "addressRegion": "ON", "addressCountry": "CA" }, "geo": { "@type": "GeoCoordinates", "latitude": "43.5963765", "longitude": "-79.6368777" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "See how hospitality teams deliver reliable quality, create great guest experiences, and manage smooth daily operations", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-02-13", "availabilityEnds": "2026-08-06T17:00:00-05:00", "validFrom": "2026-02-13", "lowPrice": "605.73", "highPrice": "776.51", "price": "605.73", "url": "https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-02-13", "availabilityEnds": "", "validFrom": "2026-02-13", "url": "https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605", "price": "605.73", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-02-13", "availabilityEnds": "", "validFrom": "2026-02-13", "url": "https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605", "price": "673.01", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "CAD", "availabilityStarts": "2026-02-13", "availabilityEnds": "", "validFrom": "2026-02-13", "url": "https://allevents.in/mississauga/hospitality-quality-management-1-day-workshop-|-mississauga/100001982408973605", "price": "776.51", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "Catils_inc", "url": "https://allevents.in/org/catils_inc/26713864", "description": "Key Benefits of Partnering with CATILSTailored Solutions: Receive bespoke training programs specifically designed to meet your organization’s unique goals and challenges.Proven Impact: Benefit from a high 98% client satisfaction rate, demonstrating our effectiveness in transforming teams and leaders.Expert Facilitators: Work with industry-leading trainers who bring deep expertise and actionable insights to every session.Flexible Learning Options: Access training in the format that suits you best—virtual, onsite, or classroom—ensuring minimal disruption and maximum effectiveness.Continuous Support: Enjoy ongoing guidance, resources, and follow-up to embed learning and sustain results within your organization.Popular courses:Communication skillsEmotional Intelligence10 Soft Skills You NeedPublic SpeakingCyber Security Overview" } ] } ] ```